Is bulk Update Selected supported for Published Knowledge Articles OOB?

[SS1510]

Hi everyone,

I am working on a requirement to move/update Knowledge Articles in bulk from the Knowledge Article list.

The expected scenario is:

1. Select one or multiple Knowledge Articles from the list.
2. Click Update Selected.
3. Change the Knowledge Base field, for example from End User Support to IT&S Knowledge.
4. Click Update.

However, I noticed different behavior depending on the article state.

• For a Draft/new Knowledge Article, the bulk update works successfully.
• For an already Published Knowledge Article, the bulk update fails with a security constraint.
• When trying to edit the Published article individually, the fields are read-only, which appears to be OOB behavior for published articles.
• The debug output shows the following ACL evaluation failing:

• record/kb_template_how_to/write
  RC = false

  record/kb_knowledge/write
  RC = false

My question is:

Is bulk updating/moving Published Knowledge Articles through "Update Selected" supported OOB in ServiceNow?

If Published Articles are intentionally read-only OOB, should the expected behavior be that Update Selected also cannot modify them, or is there an OOB mechanism/ACL specifically intended to allow bulk updates of Published Articles without making them editable individually?

Thank you!

[abbasshaik4]

Hello @SS1510,

Please refer to the link below:
Bulk update for Knowledge Articles - Support and Troubleshooting

If it is helpful, please mark it as helpful and accept the correct solution by referring to this solution in the future it will be helpful to them.

Thanks & Regards,

Abbas Shaik