Hi
We are discussing what is the normal use when a comment is added to a Resolved incident.
we have an integration between 2 Service Now systems.
System A: Allows comments in resolved incidents without automatically changing status to In Progress.
System B: When ever a comment is sent to a resolved incident status automatically is set to In Progress.
This causes incidents to have different statuses in the 2 systems if a comment has been made when status is "Resolved".
But what is the "normal" use - A or B?
Thank you in advance
BR
