Is it possible to provide READ ONLY access to NON-ITIL users for the purpose of reports generation?

Byron Plant
Tera Contributor

‎02-29-2024 02:03 AM

Hi everyone, we are thinking of providing our NON-ITIL users to have read-only access in ServiceNow back-end so that they can generate the reports they need. Is it possible to do this? If not, what is the best approach that won't affect any licensing cost? Thanks!

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-29-2024 02:06 AM

Hi @Byron Plant 

 

As per my understanding a user need ITIL role for reports but still look OOTB

 

AGLearnNGrow_0-1709201177979.png

 

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