Is it possible to see a log of users who have viewed/access a ticket (or record in the TASK table?)

[Katherine12]

Hi, 

Is it possible to see a log of users who have viewed/access a ticket (or record in the TASK table?)

For instance, can I track each time someone views a specific incident?

Thank you!

[Gunjan Kiratkar · Accepted solution]

Hi @Katherine ,

You can check the same requirement in the below thread.

Is there a way to see who has viewed an Incident?

Track the Users list that who had viewed my RITM record

Please mark my answer as helpful/correct based on impact.

Regards,

Gunjan Kiratkar

Consultant - ServiceNow, Cloudaction`

Rising Star 2022