Hi All, We have recently activated Major Incident Management, and now looking at the Major Incident Work Bench, wondering how we create a standard communication Template? What we currently have is a default OOB "New Communication Plan" which needs ...
We are configuring our instances for Major Incident Management and noticed there were some new views created, including the Major Incident view. I wanted to know if there were any OOTB workflows or other logic configured on this view and what the v...
I have created a business rule on CMDB table to restrict the user from creating a duplicate CI with Insert and stay.var ciname=current.name; var gr=new GlideRecord('cmdb_ci'); gr.addQuery('name',ciname); gr.query(); while(gr.next()) { gs....
Audit asks for a list of all users with admin role in ServiceNow. An out-of-the-box non-script solution is preferred.
Hi All, I am trying to implement different SLA for different customers and for different services. E.g. 1 - A P1 incident for Cust A will have resolution SLA of 4 hours but P1 incident for CUST B will have resolution SLA of 8 hours. 2 - A P1 incide...
Hi Team, How to select only year from date field. please any one help on this. Regards, Pushpa
Hi , i am creating flow for catalog item through flow designer. i am creating one catalog task ,in the next action i need to write one script where i need sys_id and assignment group of previously created catalog task. how can we get that sys id an...
how can we set the 'username and password' in system properties..
Can any one suggest me how to create three columns with variables along with their order. I tried using container's but it is showing only 2 columns.
Hello, I made a requirement in my mind. The mobile number field is to be validated to be 10 digits long, if yes, the mobile number should be populated to the alternate mobile number field. Can you give me some insights into how to do it? As of now ...
End users cannot add additional comments to RITM in the Service Portal like they can to an Incident ticket. Anyone know how to fix this? I confirmed this is working from end users via the Self Service view through the Service Catalog. I also confirme...
There is documentation that indicates (in Calgary and above) we can change a reference key for a reference column, as noted here:Defining the Reference KeyBy default, reference fields store the sys_id of the record in the database. By defining a refe...
In the incident form activity log, the default filter is "all". I'm able to update that filter by checking and unchecking selections. However, I'd like all users to default to only show "Additional comments", and have all other selections (i.e. "open...
Hi Team, how to populate the current catalog variable values to RITM description below variables and variable set fields. i have 3 variables and one variable set (variable set have 2 fields). variables 1. account 2. year 3.quarter variable set 4. ...
Hi, I have an assignment rule for the incident table and a Record Producer to create Service Desk incidents. The idea is that if a custom variable value (current.variables.normal_user_yesno) in my Record Producer is "Yes" then to assign a group in th...
| User | Count |
|---|---|
| 36 | |
| 23 | |
| 20 | |
| 10 | |
| 9 |
