Hi Guys, I have a Requested For variable (itsm_requested_by), a checkbox (include_me_in_the_access) and a mrvs (users_who_need_access). When I checked the checkbox it will add the Requested For to the mrvs, then when deselecting the checkbox it shoul...
I'm looking for recommendations on how to best use ServiceNow to track our mobile phones and SIM Cards and if there are plugin or sections dedicated to manage them in ServiceNow. Thanks in advance
Hi All, I Have a List type variable on Catalog form, referring to user table. And I have MRVS on the same form, with the variables like name, email, department, telephone. If I select any user in List Type Variable, I need to populate the user relate...
I currently have a need to populate a date field within a SCTask. Issue Date - manually entered Expire Date - Issue Date + 27 months
Hi all, On every problem form we have a "Knowledge" box that can be checked. When you check this box and the Problem is closed, a Knowledge Article should be created in the background. However, nothing happens; no Article is created, we don't see act...
Hi, I need to clone a service portal from another SN instance, meaning that my clone needs to be the exact same as the one I need to reproduce. I need to have the same theme, the same widgets, the same pages, the same "block" to get to the articles, ...
Hi Everyone, I'm trying to get the attachment file name in a ticket, and write the file name into the worknote area. I write my code as below. I can file the attachment recoed,but don't know how to get the file name in that record.Hope someone can he...
Hello @Ankur Bawiskar In Servicenow logs, we are getting this below Error; Cannot read property "0" from undefined: com.glide.rest.domain.ServiceException: Cannot read property "0" from undefined: com.glide.rest.service.custom.CustomServiceException...
Hi All, I am facing Duplicate issues in Additional Comments field. When i update a comment from Incident to Case, it displays 2 comments in Incident form and displays 1 comment in Case form. Also, when i update a comment from Case to Incident, it dis...
Hi, Can anyone show how to force the record data into the Update set? Regards Suman P.
i just want the answers be like liberal and in most understandable way of , what is before, after, display , async business rule?
Hi folks,I'm trying to find out if i can restrict user access to a specific choice on a dropdown field based on role.As part of my Change form, there is s section for close code (u_close_code) which is a preset number of selections. I need to restr...
Is there a way to update the 'Update Time' field in 'sys_history_line' table with a past date? I have been trying to perform the same action , in order to produce some test data for my Schedule Job. But when I try to update the specific record with t...
Hi all, I'm trying to find a solution to track the movement of assets between sites in our organisation. I know ServiceNow has the transfer order functionality but I'm struggling to find something with a good user experience. It appears that whilst ...
Hello, I have an extended task table called "Branch Visits" and a form within it that is used for managing a technician's routine branch visit. What I am looking to accomplish is to automatically generate a pre-defined checklist that appears on the...
