we have a catalog variable in one item, serial number in this serial number, serial number of the asset of that user contains has to populate. here am attaching the user record form, the asset attached to this user record. serial number will be in th...
Hi, The delegate is not receiving mails regarding approval. I have checked in Email logs. It worked fine in dev but not in QA. Thanks, Vaishnavi
A really handy feature in the main ServiceNow UI is the ability to see the pop out for the combined Activity Stream, is there an equivalent piece of functionality for use in the Agent Workspace.
I need a user to with service catalog admin and itil role access to create an update set and use the picker option from setting how should I achieve this?
Hi Community, I'm writing a client script to check whether the assignment group starts with 'IT' or not I tried many proposed solutions in the script but it is not working can anyone please suggest the correct way to check the condition.
How to set default password to a new user...when the user record inserted for the first time we need to set default password as "Sathwik@"
Hi, We are using custom checkout widget with CartJS checkoutcart API to create Requested Item and Request. During creation we want to update few fields on Request and Request item table. Do we have any functions in CartJS to update the fields on Requ...
Hello Guys, I need to send a reminder notification on HR case ticket . For example: If I was assigned a case on Monday 1st June and the State is “Ready “or “Work in Progress” . I would receive a reminder on the 5th business day after it’s been opene...
Hi developers, I have a requirement After submitting the catalog item we have two step verification form, in that form i want to hide the delivery address and special instructions for two catalog items, How can we achieve this. Any lead should be app...
Hello Team, Could you help me to find how service now charges as per the role if any document or something will be helpful. Scenario : i have a custom table and it has custom role it allows to read and write access to the particular table,does servic...
Hi Team, How can populate the phone number of the logged in user in catalog? Which table must be specified as a reference for the catalog item (variable)? what is best practice? regards,
Is there a way to make a record producer or catalog item available to users who doesn't have access to Servicenow? I have used this article - https://hi.service-now.com/kb_view.do?sysparm_article=KB0551300 as a reference, but seems this doesn't work ...
Hello all, I have the following trouble: When an agent changes the state of an incident to "On Hold" and sets the on hold reason as "Awaiting Caller", then the incident's state is saved as In Progress, as shown below. However, I want the state to be ...
Good Day, We enabled ServiceNow's major incident plugin and notice that the "Propose Major Incident" functionality brings up a pop-up to update the Business Impact and Work Notes. We have changed this to instead display the Incident Impact and Urgen...
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