how to get count of total incidents in system logged
Total count of incident/SRs in system
Forum Posts
Transform Map: Insert multiple records from single source record
I have an CSV file which has a field that contains a comma separated list of items. I need to create a record in the target table for each item listed in the comma separated list.For example, a source record may look like this:Field1: HyundaiField2: ...
Resolved! How to relationship between sc_req_item table and alm_asset table to get the 'requested_for' user's 'assigned_to' assets
Hi There, I have a requirement to include a related list on our requested items that displays the assets assigned to the requested_for user. We have a similar relationship already created on our incident table and it works fine; however when recreati...
populating data from excelsheet into servicenow table for reference field?
Hi , I have table and I need to add data into that table from excel sheet. But I am facing issues for reference field? The data for the reference field is not coming from excel to servicenow table. Thanks, Sourav
Order Guide: Item Variable Assignment
Hi All, I have a reference field in a form named "Requested For" which will be filled. I have other fields like email, manager, department,etc too which wont be visible in the form. But, during catalog task generation, it will be available under "Var...
Issue in UI Macro using angular js
I created a UI Macro using angular js where the functionality is working on the form. After submitting the RITM getting error - Uncaught Error: [ng:btstrpd]
Recurring Incidents - How to track them?
We have recently implemented ServiceNow for ITSM and are currently tracking recurring incidents by a manual process. What are others doing to track recurring incidents systematically within ServiceNow? Is there any new capability in Kingston or Lon...
Resolved! How to force cancel change?
I need to force cancel a change request, is there any script to it & where to run it?
Can you edit the logout page?
Hi there, Our client wants to change the logout message on external_logout.do... Instead of saying 'You have successfully logged out', they want; 'Please be aware you have not completely logged out of the system, please logout of all other applicat...
Resolved! Add a comment to an incident via REST API as a different user
Hello, Apologies if this identical question has been asked before, I did some searching for a while before writing this but came up blank. We want to be able to add comments to an incident via the REST API from a third-party system we control. The th...
Resolved! Restrict Drop Down Choices Based on Assignment Group
We have a goal of restricting a new drop-down list on the Incident form based on what is selected for the Assignment group. In my Personal Instance, I created a field of ‘Assignment Group Detail’ (type=string) with a number of choices. I modeled th...
Chat Notification Sound not playing
Hi All, Can anyone advise why the Chat notification sound would not work? It is not related to hardware etc as this has been checked. I have checked everything I can think of in service now but can't get the notification to sound. This does not wor...
OOB Service Catalog Request Workflows Missing
Hi all, I am experiencing the issue listed here: https://hi.service-now.com/kb_view.do?sysparm_article=KB0687119 I have a dev and a prod instance. I need to know what, if any, repercussions there may be if I follow the instructions in the KB ar...
Resolved! Data Migration - Missing fields
Hi all,We are moving to a new instance (re-implementing the whole system) and need to migrate a bulk of tickets. So far we did XML import-export from lists since it preserves sys_id, original dates, work notes, and attachments. However, there are man...
Resolved! Increase default character limit of Single Line Text and Checkbox question for Service Catalog
Hello Experts, I am in urgent need to increase the default character limit of Question Field for Single Line Text and CheckBox Type variable used in Catalog Items. Screenshot for reference - I have tried increasing the limit by changing the Column L...
