I have used this link to guide me through building a report to view survey results. https://community.servicenow.com/community?id=community_blog&sys_id=ee1e626ddbd0dbc01dcaf3231f961923 The part I can't figure out is how to pull the info from the tex...
Please explain (in layman’s terms) what the following roles are and what they allow: Task_editor I’ve found that the role can “edit protected task fields”, but no further data. What fields on task are protected?
I have a request to add a Related List to a Reference popup. When a user is looking at a form where there is a User Reference field, when they click the info button to see a popup of that record they want to display a Related List of the groups that ...
I am trying to configure snow for multiple languages and have installed the german plug in. When I view a Catalog item in either UI or ESS site the standard cat item field names are displayed in german but catalogue variables are not. Has anyone appl...
Where can I find "java class ReportRender" or com.glide.ui.portal.RenderReport
How to use g_scratchpad variable in business rule pls explain with example
Hello, Is there a possibility to add a url clickable link in the system ui -> messages and use that to show on the service portal in a widget. Thanks,
We are trying to sell the concept of a Change Advisory Board to our client and so I am looking for a few bullet points on what the benefits are of a CAB. I can use benefits from the Change Management process itself but I am looking for something spec...
We want to first create the server asset record. We don't want to create the CI record (yet). After the server is configured, then we want to create the CI in the appropriate CI class (Linux Server, Windows Server, AIX Server, etc). Is there a way to...
When a Service Catalog Request is submitted, ServiceNow natively assigns the SCTASK ticket out, but the information that was completed on a form from the Service Catalog request (the Variables) resides on the RITM ticket. For example: We’re lookin...
Hi guys, I need an help for configuring the Advanced Reference Qualifier in the right way. In the Time Worker table, I've created a Reference custom field "Account_ref" to the customer_account table. I would like to fill this field automatically with...
Hi All, I have a requirement, I need to check whether the variable value has changed in the RITM process and send the notification to the requested_for as the variable value you entered is updated. Can you guys please help me on this. Thanks
Hi,I have a couple of questions concerning CI status and syncing them to their corresponding Asset. First of all, which field to us on CI, the general opinion seems to bet that you should use the install_status field on ci's although I can't really g...
I have a script that take a value from a text variable, and splits it into an array. It works fine..except, I want the firat array to go into the first text variable, and any subsequent arrays to go into a second text variable. So, if I get the value...
Hello everyone, I'm trying to get from a reference field any user's title just like the location (cmn_location), just that for the user's title there is no table since the one being used is the sys_user: this is what I'm truing to do: How can I ...
