Is it possible to set a time limit for delegation?

[elila]

Now the holiday period is approaching I am getting requests from people to give their   roles (budget approver, change coordinator etc) to another person - but only for the 2-3 weeks that they are away. I can manually change it on the first day, then change it back on the last day, but surely there is a way to "delegate" for a time period - or is there?

What does everyone else do in these cases?

[poyntzj]

I have extended the delegation here so it uses start / end dates and you can choose more options to delegate as well

It also incorporates a dashboard option for delegated tasks too

afraid it is in 5 parts as it was worked on over a period of time and extra capabilities added and I never got around to combining it.

the word doc gives more information and usage

[harikrish_v · Accepted solution]

Hi Elizabeth,

If you go to he Delegates form, you can see two fields "Starts" and "End" which are date/time fields where you can specify the duration for this delegation. If these fields are not present on the form, right click on the form header->Personalize Form Layout->Add these fields from Available to Selected and Save it.

Thanks & Regards,

Hari

[elila]

Hi Hari

That leads me to another question - what if the person I am delegating to does not have the necessary role - does that automatically give him the role? How does this affect licensing?

Thanks

Regards

Elizabeth

[harikrish_v]

Hi Elizabeth,

Only a ServiceNow user can be made delagate, so I think that covers licensing. If he doesnt have access to the instance, he cannot be a delegate. There are two types of delagation Service and Role. You can read about these in detail bellow. According to the type of requirement that you have, you can choose which one you need.

http://wiki.servicenow.com/index.php?title=Role_Delegation

Service Delegation - ServiceNow Wiki

Hope this helps

Thanks & Regards,

Hari