Hi, We have created a custom action to load the data and complete the transform map. We would like to return number of rows processed, inserted and updated but the script is not working as expected. Can someone point me where iam going wrong? I even...
I am currently working with my Service Desk team to make their workflows more intuitive and document information such as phone number and location before they get to the Incident or Request form. I have added these as available fields on the Interact...
In ServiceNow there is a table called User Login Histories (sys_user_login_history) but this table doesn't contain API users login interaction with the instance. Is there any table contains login information of these API users ?
Hi Team, Requested for Company is populating in Test instance, but not in dev. I have created a change request, I have selected caller name and filled the mandatory fields, I have saved the form, after saving the form Company is populated. Same thing...
Hi All, When ever I login to service-now, it redirects to the native UI with the following url - https://xxx.service-now.com/nav_to.do?uri=%2F$pa_dashboards_overview.do In this dashboard, after the Washington upgrade, we are noticing an additional i...
Hi allI have added as a function for raising a request under quick links for Now Mobile appLink added /mesp?id=sc_category&sys_id=ac0352811b7a28105cf40f6cdc4bcba8&catalog_id=4d829a411b7a28105cf40f6cdc4bcb99&spa=1&view=mobilebut I am seeing the error ...
Hi Experts,I’m trying to redirect non-ITIL users to the Service Portal after login in ServiceNow.Requirement:Users with ITIL role → Should land on the Platform UI (UI16 / Next Experience)Non-ITIL users → Should be redirected to the Service Portal (e....
Scheduled reports to send to assignment group managers when the tickets are unassigned or assigned to field is empty, how can we achieve it, please help me.
Hi all,I need to add some sort of a slushbucket or any other method to edit group members through the service operation workspace.Is there a way to do so?Lets say under the "Team members" tab in the attached photo?Thanks all
We are transitioning our catalog items from using workflows to flows and in the workflow there was a script that set some of the variables manually via script. I need the same functionality in flow designer. I have the variables as data pills but won...
Hi all,I’m working on a reference field (“Created Asset”) on the sc_task form, and it should display all hardware assets assigned to the user in the Requested For field.Earlier, the dropdown would automatically show these assets as soon as the field ...
Hi,Catalog variable field name : u_environmentselect box: development,test.productionvariable set Field name : server_listlookup list: cmdb_rel_ci here i need to filter child listand based on environment value i need to filter child server with envir...
Hi, We currently have a group notification that is triggered when a ticket is in the New state and is sent to all members of the assigned group.However, we have the following requirement:Example:User “X” is a member of T3, Software, and Infrastructur...
Hi Team, In Standard Change Template order field is read only and default value they set to 0.I want to make this field editable for only one group. I have created Write ACL to edit that field, Now users are able to edit that field. But after they en...
So here is the situation we have and what we are trying to doI have a Variable Set - User InformationIt has the followingCustomer Name (reference to active users)Manager - Customers ManagerBusiness Reason for Request What we are trying to doManager s...