Hi, our out-of-the-box change management application seems to only have a read and write role. The Itil role also includes the write role. But I am looking for a user to be able to create change requests, have tasks assigned to them if needed, and to...
Problem Statement:Catalog Builder is not working, so fulfillment steps are being added manually through the tables sc_service_fulfillment_step and sc_service_fulfillment_stage.A fulfillment stage record can be created and linked to the catalog item,...
the sc_req_item not showing in flow designer how to make it visible
Trying to Integrate the Genesys and Genesys and Service now using UNIFIED EXPERIENCE FROM GENESYS AND SERVICENOW , follow all step in integration after doing so i am able to login in Genesys from Service now but after login getting below error . "C...
How "Contextual Search" searches for the relevant data as per the entered data in real time, does it use any logic written in BRs or Script Include or in uses the PI present in the ServiceNow?
Hi,I would like to create an “Export Email” button on the Incident form (under the Email tab, as shown in the attached screenshot).When the button is clicked, it should download a single PDF file that includes:All email communicationsSubjectEmail bo...
Hi all, We installed all required plugin to import Jira project from Jira to ServiceNow, created credential alias with proper API token. Created instance, while clicking "Connect" getting below error:- You do not have permission to create WebHook 'in...
I am trying to create a metric definition on risk assessment status field on the sn_grc_profile The table is in scoped application , i have created the BR and metric definition in scoped application Still its not working Br code :(function executeRu...
I have a payload structure and i want to make it dynamic so i am sending the input values like short description description etc in the values also the standard payload structure.Now i will use json parser and will parse and bring the fileds is there...
Hello there, I have a reference field Cause of Outage which lists some records based on a dependent value (CI). The Cause of Outage table has an Order field, which I use to display records in my reference field. There is a record "Other" for each CI,...
Hello @all, To configure data, we have run following schedule jobs - 1. Daily job to fetch Email Indicator Data and Email Notifications created2. Job to fetch Historical Email Indicator Data3. temporary job for collecting Email Notifications Created...
Hi, I have a query that should allow me to query CSAT. In the dev URL it is working, should also work in prod which it does however for Requests the Assignment groups are missing in the view but in dev they show. Incidents are showing the assignment ...
Hi,I have a requirement to update the change managers for a certain application.I am having a look at one of the normal changes, not able to figure out from where and how is the change managers getting populated.For my change request I have in total ...
in my DEV instance I created a new ticketing application. It was all created in a update set, it was tested and working exactly as designed. I completed the update set and transferred it to my PROD instance . . . I do not have a QA instance. ...
I am trying to push a value into a field using a background script. After running the script, it shows that the field was modified, but the value is not updated in the field. Could you please review the code and let me know the solution?it's showing ...