How to make fields as read only on portal ??
Hi All, How to make time zone , business phone as read only on the portal page. @Ankur Bawiskar can you help? Regards,Shabbir Shaik
Forum Posts
Resolved! is there any alternative in service now in using Universal request to generate incident and Ctasks?
instead of using universal request to generate incident and request from the chosen catalog item, are there any alternative simple app or method to approach this? as universal request leads to duplication of records to be filled and assigned to diffe...
"To run conflict detection, Configuration item is required" the message from Overview Tab in SOW.
"To run conflict detection, Configuration item is required" the message from Overview Tab in SOW.Our requirement is to make this message turn off means it should not be visible.If you have solution for this do mention the steps :-
Create an OAuth API Endpoint for External Clients
Hi Everyone I am trying to create this situation in the sandbox environment. Getting Started with PowerShell and the ServiceNow API When I get to the part where i am supposed to create a new application registry I actually see this When I am expect...
Auto close changes records
Hi Team,Here is my use case:“Auto-close any change record that has been in the Implement state for more than 24 hours after its planned end date and time has passed. The change should be closed with the close code Unsuccessful and the close code reas...
PII Data Archival and Deletion
Dear ServiceNow Community Members,I would like to do the data anonymization, archival, and deletion of PII data in ServiceNow (CSM), ITSM and scoped applications in my ServiceNow Instance. I don't have Data Privacy,ServiceNow Vault applications.I wan...
How to extract the fields on UI Builder SOW
Hi All, How to extract the fields on UI Builder Service operation Workspace (SOW) to excel sheet Like how we export records as in normal tables to excel sheet please help me Thank you All.
How to calculate the day of the year
How to calculate the day of the year like Today Tuesday October 24, 2023 is ...Day 297
Clarification on SLA Due Field Behavior in task_sla
Hi,Could you please explain how the SLA Due field works on the task_sla table and why it sometimes shows as “UNKNOWN”?Is there any OOB configuration or related table that controls this behavior? If so, please let me know how it works.If there are no...
Price and Quantity widget
We are planning on using pricing on a few of our catalog items. In the OOTB price and quantity widget we realized when an item has no price or no quantity (Qty default is 1) the price column is is empty and Quantity column defaults to 1 and Total dis...
Average COUNT of tickets closed by each service desk agent
Hi SNC, I have a business request to create a report showing AVERAGE COUNT of TICKETS closed, broken down by Assigned to. Thought this would be a bit simpler then it seems, so inquiring here to see if maybe I'm missing the 'easier' solution. Wh...
CAB Workbench Integration with Service Operations Workspace (SOW) – Zurich Release
CAB Workbench Integration with Service Operations Workspace (SOW) – Zurich Release OverviewWith the Zurich release, ServiceNow enhanced the integration between Change Management and Service Operations Workspace (SOW). After the upgrade, users may not...
What is sn_ws_err API and how to implement it's methods?
Hello, Can anyone explain what is sn_ws_err API and how to implement it's methods?
Task list – State filter shows duplicate values for same label (New, Work in Progress, etc.)
Hi Community,I’m working with the Task [task] list and trying to filter records assigned to me based on the State field.When I add a filter like:Assigned to = (me) State is one of New, Work in Progressthe State choice list shows many duplicate values...
How use a client script to check which fields were modified?
I am writing an onSubmit client script on the Incident table. The goal that it will perform a certain action if the form was modified, except in the case that only "assigned to" and/or "assignment group" are modified. I am currently using g_form.modi...
