is_searchable_choice behaves differently in native and agent workspace

Abdul Azeem1
Tera Contributor

‎03-02-2022 09:05 PM

Hi Experts,

 

I am not sure its a expected behavior  OR I missed something. In dictionary I used attribute is_searchable_choice=true for choice field it is working fine in native view but not in agent workspace. Not able to search for the field in agent workspace. See the attached print screens.

For channel field I used the is_searchable_choice=true attribute but the search is not available in agent workspace. Is there any way to do it same as in native?

Native

find_real_file.png

 

Agent workspace

find_real_file.png

 

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Maik Skoddow
Tera Patron
Tera Patron

‎03-04-2022 10:16 AM

Hi

no, unfortunately there is no way.

Kind regards
Maik

Abdul Azeem1
Tera Contributor
In response to Maik Skoddow

‎03-06-2022 08:20 PM

Okay, Maik. Thank you for quick response.

 

Is there any way to have dropdown under dropdown for field type choice ?

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