Is there a way to follow records (INC, etc) in Polaris

Bjoern3
Tera Guru

We updated to San Diego and the new Polaris UI. Unfortunately there seems to be no longer an option to follow records. The UI actions for "Follow on Live Feed" are still available, but the functionality is intentionally turned off for the new UI. Anybody got a workaround for this by any chance?

 

Regards Bjoern

1 ACCEPTED SOLUTION

Bjoern3
Tera Guru

So there is a workaround, i.e. use the watchlist, as described here:

 

After activating Next Experience, how do we "Follow" tasks? - Now Platform - Question - ServiceNow C...

 

I would consider turning the UI macro into an UI action and give that to the users, as the watchlist is "hidden" inside the notes tab.

 

Regards Bjoern

View solution in original post

7 REPLIES 7

Aman Kumar S
Kilo Patron

Hey,

Follow below article:
Show or Hide the 'Follow' button on the forms that allows the user to follow live feed on a record.

 

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

Best Regards
Aman Kumar

Bjoern3
Tera Guru

Right, thanks guys, but I was really looking for a way to follow records under San Diego Polaris, not for confirmation that the problem exists.

Bjoern3
Tera Guru

So there is a workaround, i.e. use the watchlist, as described here:

 

After activating Next Experience, how do we "Follow" tasks? - Now Platform - Question - ServiceNow C...

 

I would consider turning the UI macro into an UI action and give that to the users, as the watchlist is "hidden" inside the notes tab.

 

Regards Bjoern