Is there a way to follow records (INC, etc) in Polaris

Bjoern3 · ‎07-05-2022

We updated to San Diego and the new Polaris UI. Unfortunately there seems to be no longer an option to follow records. The UI actions for "Follow on Live Feed" are still available, but the functionality is intentionally turned off for the new UI. Anybody got a workaround for this by any chance?

Regards Bjoern

Bjoern3 · ‎07-08-2022

So there is a workaround, i.e. use the watchlist, as described here:

After activating Next Experience, how do we "Follow" tasks? - Now Platform - Question - ServiceNow C...

I would consider turning the UI macro into an UI action and give that to the users, as the watchlist is "hidden" inside the notes tab.

Regards Bjoern

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Community Alums · ‎07-05-2022

Hi @Bjoern ,

In San Diego, it seems like it's not available , it's greyed out.

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

Bjoern3 · ‎07-05-2022

It seems to be available, just not functioning any more, which is intentional from SN.

Community Alums · ‎07-05-2022

That's correct!!

i just mentioned the same. It's greyed out!!

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

Edward Rosario · ‎07-05-2022

See if this post helps:

https://community.servicenow.com/community?id=community_question&sys_id=821de59cdb13c11008bbdb85ca961952