Is there a way to view or search historic Assigned To values on a Configuration Item?

[Tristan Loney]

We manage all our endpoint assets (computers, mobile phones) using the Assigned To value on the computer and comms device CIs.

We are regularly required to identify assets previously assigned to a user, but I see no means to achieve this in ServiceNow OOTB.

Does anyone have a best practice approach to searching for historic assignees of CIs or managing a historic search on which users had which devices?

[Mark Manders]

You can check if 'audit' is on on the dictionary record (asset - collection). You can then always find the previous assigned to in the audit history of the record.

You can also check this article for reporting on changes done to an asset.

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Mark