Hi everyone, (and sorry for my poor english, 'll try to be clear). All our tickets are assigned to the same default group. I would like to know, when we sometimes have to change "Assignment group", if it's possible to auto-populate it with a button d...
I have a requirement to create a PA report for Average time from open to closed. How can I calculate the time taken and then average? Do I need to create another field on the table to get the difference and then build the report ?
Hi,I've read many other posts about this but am not seeing the same results.in Cloning Instances and Update Sets it advises to export update sets to the target instance then import them back. When i do this my update sets can only be previewed or loa...
Greetings FolksI am working on the LDAP integration of my ServiceNow Dev instance and have come to the point where I am setting OU definitions. The Challenge i have is that our AD structure (and the LDAP reflection) has been set up so that our Us...
How to inform guest user that incident ticket is created on his behalf?Guest user just create an incident using inbound email and OOB business rule created a ticket onbehalf of him.Now i have a requirement to inform the guest user that ticket has bee...
What are the Objects we will use in Servicenow on Server and Client side...
I create a ui action and the action name is delete_checked to hide the 'Delete' ui action of table[sys_ui_action] in my table .but how to make my ui action inactive to admin, active to other roles?
I need either a Business rule or UI policy that will allow me to cause a field to become read only unless you have a specific role. I tried using a script from SN but so far I have not gotten it to work. The script was in a business role. function...
There is a running SLA already defined for incident. Now if I make some changes to current SLA, then how will other modules get affected. Thanks & RegardsAkshay Jain
I am looking for recommendations of a tool that will allow me to create an incident or request in ServiceNow based on an issue/task/subtask in Jira. I have been looking online and seen many tools that will create a Jira issue when a ServiceNow issue ...
Hi, I need to create an additional work notes field, that performs in the same way that the existing work notes field does but called something different. I am not sure what type of field the work notes field is or how I would add an additional one t...
How do I setup 'Assigned to Me' for Request Items please?Please point me to instructions if there are any or any videos.Thanks!donparkin
Hi All,Need your inputs again.what does 'L'(L1,L2,L3 etc) indicates in cmdb relationships. is there any limit on the numbers next to it?
I have a reporting requirement that requires dta from both the Incident and Problem tables.I want a report that will list ALL the incidents and include the Problem ID, State and Created Date where there is a relationship between the Incidents and Pro...
Hello,I am looking for looking for a solution for my client, who has requested a CI Container. It would be a holder for a group of CI's, unlike the CMDB Groups. Is there anything Out of Box that would fit this need? Any suggestions appreciated.Thanks...
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