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Help with role assignment - run scheduled jobs

I am having troubles pinpoint what role grants the access to run scheduled jobs.     Is there one out of the box that allows a user access to that part of program?  I'm wanting to give a certain group of users the ability to execute scheduled jobs in...

Travers M by Mega Guru
  • 5337 Views
  • 6 replies
  • 5 helpfuls

Auto close resolved incidents after 3 business days

Trying to figure out how to auto close an incident after 3 business days of being in resolved state.   I tried following link (How to close ticket after 3 business days )however, end date here has the correct date but not correct time.   Any one has ...

snuser10 by Kilo Expert
  • 6649 Views
  • 14 replies
  • 1 helpfuls

Automatically consuming a consumable via Request

I would like a consumable item be consumed and assigned automatically to the user when the hardware request (RITM) has been fulfilled and closed. Also I would like to reference that RITM record to that consumed record. Is there something built in OOB...

genesislv by Kilo Contributor
  • 4801 Views
  • 12 replies
  • 14 helpfuls

Resolved! CSV/Excel Data imports via HTTPS method

Hi All, I have read that we can import https files data into Servicenow from Data source. However, when I try to Load either https/http, I keep on getting Null records. Am I missing something here? Could someone please point me in right direction. Wh...

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Narendra7 by Kilo Expert
  • 3612 Views
  • 10 replies
  • 3 helpfuls

Resolved! How to Update existing Incident?

Hello Everyone!!! I need your guidance with one of the requirement. I've created an inbound action to create Incident for the Server Down notifications received from WhatsUp Gold tool. Is there any way I can update the existing incident when a partic...

Sontel by Tera Contributor
  • 4591 Views
  • 4 replies
  • 4 helpfuls

Resolved! "Requested Attachment Does Not exist" on Service Portal

We have a Catalog Item that allows a user to download file from the sys_attachment table, complete, and attach back prior to submitting.   The spreadsheet can be downloaded and *seemingly* attached to the record prior to submitting. Immediately after...

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kevinthury by Tera Guru
  • 7089 Views
  • 16 replies
  • 3 helpfuls

Resolved! How can I apply User Criteria in an Order Guide?

Good Day All, I saw few articles/questions here in Community about how to apply User Criteria in an Order Guide. I didn't see any answer. I am going to try again, and hoping someone has figured out a solution.  Can I apply user criteria in an order g...

JLeong by Mega Sage
  • 2009 Views
  • 6 replies
  • 1 helpfuls

Placing a cmdb_ci table field to all related forms

Hi Friends,   Can somebody please share your experience on below-   I have a new field in cmdb_ci table. Now i need to place this new field on all the FORMS of different classes in relation to cmdb_ci e.g. Business Applications, Servers, Network etc....

niitnishant by Tera Contributor
  • 4441 Views
  • 9 replies
  • 4 helpfuls

CI Class Manager Module

Hello ServiceNow Community,       I'm trying to grant access for our Asset Manager to the CI Class Manager module under Configuration.   I added the role needed to the "CI Class Manager" module and they can now see the option on the left nav menu, bu...

bwalls by Tera Expert
  • 4223 Views
  • 7 replies
  • 4 helpfuls

Resolved! Import FTP files through Mid Server

Hi All, I googled a lot to find out the solution for import FTP files through Mid sever into Snow but couldn't succeeded. I wonder, is this feasible from Snow? From Data Source, I tried to create one data source for FTP file. It never asked me for th...

Narendra7 by Kilo Expert
  • 4236 Views
  • 3 replies
  • 1 helpfuls

Need help with date/time field converting to string

Hi, I have the below script include, my start date field is date/time field. With the below script, start date field output is being displayed as: MM - DD TIME - Year For example: 08-05 00:00:00- 2018 i need the output as: 08-05-2018 00:00:00 var sc_...

Nowlearner by Kilo Guru
  • 8652 Views
  • 6 replies
  • 1 helpfuls