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How to create ServiceNow tickets from a text or CSV report

I don't have a lot of XML or Java knowledge but tons of Unix/Linux/DOS scripting knowledge.I have a pending task to achieve: the creation of ServiceNow tickets of the INCIDENT or REQUEST type from data feeds like TEXT (tab or other delimited TEXT) or...

moon-buddy by Kilo Contributor
  • 4790 Views
  • 2 replies
  • 1 helpfuls

SSO redirecting to logout page

I am testing SSO on our subProd instanceEnabled Multi-SSO plugin and deployed IDP as per the docs article which was pretty detailed.But we are being redirected to logout page.Can someone help please?ThanksRegards,PD

pdtcs by Kilo Contributor
  • 8679 Views
  • 2 replies
  • 2 helpfuls

Resolved! Incident numbering

We noticed recently that our Incident numbers have grown beyond the halfway point of six-figures. What happens when our Incident number reaches 999999? Do we roll into 1000000?

Resolved! Related List vs. Embedded List

We were tasked with updating the INC and RITM forms by moving the existing Related Lists to the where our other tabs are located.  The objective is to eliminate a lot of scrolling on those records where the activity notes can be lengthy. The Related ...

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kevinthury by Tera Guru
  • 5699 Views
  • 2 replies
  • 3 helpfuls

Resolved! ACL on related list

I want to allow Read access to a related list on a CI if the user has read access to the CI. I defined an ACL on the related list table for this: answer = current.u_configuration_item.canRead(), but it is not working. The "u_configuration_item" field...

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Resolved! How to raise a Routine change using Standard change templates

Hi,I have been trying to create a Routine change using standard change templates but was unsuccessful in doing so. I have looked at the StdChangeProcessor but couldnt find a way to tweak that.I have also modified the standard change properties and ha...

srikanthvk by Giga Expert
  • 3738 Views
  • 14 replies
  • 6 helpfuls

Resolved! Set Variable Editor as a tab on Requested Item form?

Hello, Is there a way to preset the Variable Editor formatted as a tab in the Requested Item form? So instead of showing the variables directly in the form, it should be just a tab, let's say after Catalog Tasks, Approves, Group Approvals, Variables....

Bogdan18 by Tera Guru
  • 2199 Views
  • 2 replies
  • 2 helpfuls

Updating a field on change of other fields.

Create a Business Rule on Incident  form such that whenever state changes from New to On Hold 'short_descrption'  field  needs to get updated as ********************** How to get this done.

Mahesh Babu5 by Kilo Contributor
  • 4945 Views
  • 3 replies
  • 3 helpfuls

Resolved! Catalog client script returns sysID instead of user's name

Hi - I know there are several posts about this and I've read through most of them, but I don't know how to apply it to my use case.  I have a request form with 2 reference fields, requested_by and requested_for.  I created an onChange catalog client ...

johnsonjohn by Tera Contributor
  • 4738 Views
  • 21 replies
  • 4 helpfuls

Resolved! How to Increase field length

Hi ServiceNow Gurus, I have a Service Portal form that contains a single line text field. The length of the field is the default value (40). How can I increase the max length of this field  to say 75 or 100? Thank you very much. Carlo

carlocsa by Kilo Expert
  • 2174 Views
  • 2 replies
  • 1 helpfuls