Hi, I'm working on Knowledge management where two approvals are required to contribute an article. So, I copied this OOTB workflow, "Knowledge Approval Publish" to create my own with two approvals. I'm trying to add a custom workflow OOTB knowledge ...
I don't have a lot of XML or Java knowledge but tons of Unix/Linux/DOS scripting knowledge.I have a pending task to achieve: the creation of ServiceNow tickets of the INCIDENT or REQUEST type from data feeds like TEXT (tab or other delimited TEXT) or...
I am testing SSO on our subProd instanceEnabled Multi-SSO plugin and deployed IDP as per the docs article which was pretty detailed.But we are being redirected to logout page.Can someone help please?ThanksRegards,PD
We noticed recently that our Incident numbers have grown beyond the halfway point of six-figures. What happens when our Incident number reaches 999999? Do we roll into 1000000?
I have a created a UI macro placed next to the risk field in change request form. The functionality of that UI macro is on clicking the same one excel sheet will get downloaded into your local machine. The problem what I am facing is only admin users...
We were tasked with updating the INC and RITM forms by moving the existing Related Lists to the where our other tabs are located. The objective is to eliminate a lot of scrolling on those records where the activity notes can be lengthy. The Related ...
I want to allow Read access to a related list on a CI if the user has read access to the CI. I defined an ACL on the related list table for this: answer = current.u_configuration_item.canRead(), but it is not working. The "u_configuration_item" field...
Hi,I have been trying to create a Routine change using standard change templates but was unsuccessful in doing so. I have looked at the StdChangeProcessor but couldnt find a way to tweak that.I have also modified the standard change properties and ha...
Hello, Is there a way to preset the Variable Editor formatted as a tab in the Requested Item form? So instead of showing the variables directly in the form, it should be just a tab, let's say after Catalog Tasks, Approves, Group Approvals, Variables....
Create a Business Rule on Incident form such that whenever state changes from New to On Hold 'short_descrption' field needs to get updated as ********************** How to get this done.
We have several Hardware records that were incorrectly created under the base class: Assets. I need to move these to the Hardware Class but that field is not editable, even at an ADMIN level. Does anyone know a way to change these records? Dictionar...
I'm an end user, I'm not looking for a scripting answer. I want to search for an existing task or incident containing exactly "g_law" and SNOW is returning thousands of hits where the result should be in the range of 0 - 10.
We are trying to upload an attachment for an incident in Kingston, we have passed table_name and table_sys_id properly and contentType as multipart/formdata We are able to create an attachment and but the attachment is not being linked to the incide...
Hi - I know there are several posts about this and I've read through most of them, but I don't know how to apply it to my use case. I have a request form with 2 reference fields, requested_by and requested_for. I created an onChange catalog client ...
Hi ServiceNow Gurus, I have a Service Portal form that contains a single line text field. The length of the field is the default value (40). How can I increase the max length of this field to say 75 or 100? Thank you very much. Carlo
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