Resolved! How to remove the URL link on Priority in the Incident form
On the default ITIL Incident form the Priority label is actually an HTML link. How do I remove this? I checked Form Layout and UI Pages, etc. I cannot find where it is done.
Forum Posts
Resolved! How to export activities of the ticket
Hi all, how can i export all activities of the ticket ?I want a list of tickets that have the activity field. Help me please!!!
Resolved! Flow Designer trigger when comment added to Incident record
In Kingston Flow Designer, I would like to create a Flow for Incident when comment added to incident, it will trigger the Flow and perform Incident field change. However, I am not able to select "Additional Comments" from condition builder. Any ideas...
What is the difference between form sections and related tabs in servicenow demo instance,can we use only one instead of both?
Difference between form sections and related tabs in servicenow demo instance,can we use only one instead of both?
Is it possible to call a client script from a "Run server side script" in ATF?
I am trying to call a client side script to populate values in the Change management There is a client script needed to be called to populate the 'Planned start date' and 'Planned end date'
Resolved! Insert record on table with reference field
Hello, We have a table for freeware called u_freeware_software and we have a catalog item that users fill out to add new approved freeware to the list. Once submitted, I added a runscript on the workflow that will take the values from the RITM and ad...
Resolved! Emergency Change - how is it triggered
Apologies first as I realise this is a probably really dull of me. We currently have an issue where our emergency changes appear to be following an (incorrect) workflow. For example, I have a 'submit change' button visible at draft state for normal c...
Resolved! How to use email templates in Major Incident communication?
Hi All, I'm trying to configure Major Incident Management on my PDI (London). I have activated the Major Incident plugin including the demo data. On the communications tab in the Major Incident Workbench I would like to use email templates as shown i...
ServiceNow Technologies/Languages
Could someone point me in the right direction, or explain the technologies/languages used by ServiceNow? Specifically, the process of requesting, say a list of open incidents, in ServiceNow. At what steps in the process does Mozilla Rhino or Jelly co...
Problem tickets are set to Resolved but the Incident tickets are not auto-resolving.
I have an issue with Incidents linked to problems not closing and was hoping someone would be able to point me in the right direction. The Incident State is set to On Hold> Awaiting Problem Resolution and the related record Problem ticket is linked t...
Resolved! create relationship between assigned group and business service
I need to create a dependency between the business service and assigned group fields, this in order that only certain groups can be assigned to certain incidents with a certain business service, for example. Business service 1> group 1, group 2 busin...
not able to map fields in catalog item
i created a category in catalog > created a catalog item i have a drop down in catalog item wherein user can select any person he is raising that request for, however the problem is that there is no map to option in catalog item, so not able to map ...
KB Articles including draft and retired are searchable from Global search
We found that irrespective of status (including retired) KB Articles are searchable from Global search.We feel it is a bug, as per the process only Published KB Articles should be visible or searchable to even ITIL users.We found that even ITIL user ...
SLA exclude holidays
Hi All, I have set an SLA to use callers timezone as 'source', schedule '8-5 weekdays excluding holidays': Within the schedule i have set the time zone to 'floating' to use the callers timezone as they may be different. This has schedule entries ...
Resolved! Update the parent RITM work notes.
Hi All For our on-boarding process we receive email from the HR with new employee details to ServiceNow; ServiceNow then creates a request to the helpdesk. From the RITM form, Helpdesk uses the UI action to create the new user in AD. By clicking the ...
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