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Issue in Outlook actionable messages(OAM) in ServiceNow

Priyanka159
Tera Contributor

‎04-19-2024 03:14 AM

Hello All,

I have installed the plugin for 'Outlook Actionable Messages'.

Also I  have added the mail script “${mail_script:include_approval_actionable}” to the approval request notification. Still when this notification gets triggered the body appears to be blank.

I’m adding the screenshot :

Priyanka159_0-1713520914812.png

 

 

Email in Outlook is coming like this. The mailscript : ${mail_script:include_approval_actionable}” is not rendering the OAM card in Outlook.

Priyanka159_1-1713520914814.png

 

 

I have also added the Provider ID in System Properties : outlookactionable.originator.

Also added the Attributes field: "html_sanitize=false" in dictionary entry body mail.

Priyanka159_2-1713520914818.png

 

Can anyone please help what else configuration I need to follow to get this OAM working in outlook ?

I have gone through OAM document of servicenow but nowhere the configuration is clearly written step by step.

Any help will be highly appreciated !!

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Bill W1
Tera Contributor

‎07-20-2024 02:03 PM

I was having the same issue. received message in Outlook was seemingly blank, except the link to the record. I was able to get this to work with some success by going into the table: Notification (sysevent_email_action)  Column name: message_HTML  then related list Attributes: HTML Sanitize (if not present click NEW and search for attribute HTML Sanitize and set value to = false.  The message body started appearing after I did this. Hope this was helpful. It took hours of research as you're right there's not much useful help out there. God Bless.

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