Issue while inserting hyper link in worknotes

[charanpatnala]

When task is created we are trying to update worknotes on case with task hyperlink by using this script

var task = "[code]<a href='/"+current.sys_class_name+".do?sys_id="+current.sys_id+"'>"+current.number+"</a>[/code]";

parentcase.work_notes = gs.getMessage("Case Task (0) has been created", task);

But we are getting output as

Case Task <a href='*******'>PROT0001261</a> has been created

Instead of hyperlink to the number we are getting like above. Please provide steps to fix it.

[Tanushree Maiti]

Hi @charanpatnala 

Your servicenow domain name was missing in URL.

Try with this :

parentcase.work_notes = 'Case Task [code]<a href="'+gs.getProperty('glide.servlet.uri')+'nav_to.do?uri='+current.sys_class_name+'.do?sys_id='+current.sys_id+'" target="_blank">'+current.number+'</a>[/code] has been created.';

[charanpatnala]

Hi @Tanushree Maiti, thanks for your response.

I used the script given but this is the output I'm getting 

Case Task <a href="******" target="blank">PROT0001269</a> has been created.

Can you suggest any other option to fix it. 

[Tanushree Maiti]

Hi @charanpatnala 

Check Parentcase work notes field  is Journal field or not. Code tag works on Journal field .

[AlfrinAJ]

Hello @charanpatnala, Try this below code...

var task = '[code]<a href="' + gs.getProperty('glide.servlet.uri') + '/'+ current.sys_class_name + '.do?sys_id=' + current.getUniqueValue() + '" target="_blank">' + 'Case Task '+current.number+' has been created.' + '</a>[/code]';
Parentcase.work_notes = task;
parentcase.update();

Please mark the answer helpful if the above code helps you!