how to create a hyper link to insert into work notes of incident???

[KM SN]

Its hunting since from beginning, if anyone can explain how to frame a link dynamically.

I am able to print the short description and article number from the script include only issue is I am failing to insert a link with name as combination of kb number & kb short description??

Its been throwing error just to save itself .

        var kba = gs.getProperty("KB articles");

        var kabArray = kba.split(',');

        var inprogressID = kabArray[0];

        var resolvedID = kabArray[1];

        var state = current.getValue('state');

        if (state == '2') {

            var kbscript_include = new decidekbarticleoncase();

            var kb_result = kbscript_include.getkbdetails(inprogressID);

            gs.addInfoMessage('kb number is :' + kb_result.number + "and Kb name is :" + kb_result.shortdescription);

            current.work_notes = [code]<a href="https://dev263124.service-now.com/kb_knowledge.do?sys_id="+kabArray[0]>kb_result.number </a>[/code];

        }

[Mark Manders · Accepted solution]

Then you need to create variables for it, based on your requirements.

var kb = current.knowledge_article;

var sys_id = query to the sys_id of your article;

var url = 'https://your_url.service-now.com/now/nav/ui/classic/params/target/kb_knowledge.do%3Fsys_id%3D' + sys_id;

then you can just make it [code]<a href=" + url + ">' + kb + '</a>[/code]

My PDI is sleeping, so I can't validate the exact code, but it should work, something like this.

[Mark Manders]

Check this blog: https://www.servicenow.com/community/in-other-news/formatting-within-journal-fields-using-html-amp-c...

One note: it could be that usage of formatting within work notes/comments is turned off for security reasons. In that case using anything with [code][/code] won't work.

[KM SN]

Thanks @Mark Manders  for your reply.!!
I am trying in my personal developer instance itself.

when I used [code]<a href="https://www.servicenow.com">ServiceNow.com</a>[/code] its populating servicenow link into worknotes as shown below

but I want to make it dynamic. here I am facing issues with framing link itself.

I want to populate a link with kb short description & number that i am getting from script include.

[Mark Manders · Accepted solution]

Then you need to create variables for it, based on your requirements.

var kb = current.knowledge_article;

var sys_id = query to the sys_id of your article;

var url = 'https://your_url.service-now.com/now/nav/ui/classic/params/target/kb_knowledge.do%3Fsys_id%3D' + sys_id;

then you can just make it [code]<a href=" + url + ">' + kb + '</a>[/code]

My PDI is sleeping, so I can't validate the exact code, but it should work, something like this.

[Mani A · Accepted solution]

            var kb= 'https://your-instance.service-now.com/kb_knowledge.do?sys_id=' +knb.sys_id

            var link = knbNumber + ' - ' + knbShortDescription;( this should be ur script include data)

            var htmlLink = [code]<a href="' + kb+ '" target="_blank">' + link + '<a>[code]