Issue with Importing 1 Lakh Incident Records from Demo2 to Demo5

TEJAS
Tera Contributor

yesterday

Hi All,

I have two ServiceNow demo instances – Demo2 and Demo5.

  • In Demo2, I have around 1,00,000 records in the Incident table.

  • I exported all the incident records successfully.

  • But while importing them into Demo5, only 10,000 records are getting imported.

I would like to import all the 1 lakh records, not just 10,000.

Has anyone faced this issue before?

  • Is there a limitation while importing/exporting large number of records?

  • Do I need to split the data into batches, or is there a configuration that allows importing all records at once?

  • What would be the best practice for migrating such large datasets between instances?

Any guidance would be greatly appreciated.

Thanks in advance!

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2 REPLIES 2

Bhuvan
Kilo Patron

yesterday

@TEJAS  

 

Follow below knowledge article to change system property glide.import_template.row_limit 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0754235

 

If this helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan

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Bhuvan
Kilo Patron
In response to Bhuvan

3 hours ago

@TEJAS  

 

Issue

 

Import excel template, the 'wait for it' option only exports 10,000 records. This is the default feature

 

Resolution

 

The default size can be enhanced by using the easy import system property:

 

glide.import_template.row_limit to respective value

 

If this helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan

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