Hi Team,
My requirement is on the incident in related list vendor whenever the vendor is selected as 1 value then it should update 2 values.
1. when Vendor value is ABC then my logic should work like to "query the related incident number and from that it should take the affected CI. Then to fetch the related values (Model number and serial number). I have tried with below scripts but it's not working.
CLIENT SCRIPT : (onchange) of field vendor
if(newValue == 'eddfbce1dbb3b6c43cc3fbc61d9619be'){
var gb = new GlideAjax('global.getCISerialNo') ;
gb.addParam('sysparm_name', 'getmodel');
gb.addParam('sysparm_ci',g_form.getReference('u_parent_incident').cmdb_ci);
gb.getXMLWait();
//alert(ga.getAnswer());
//g_form.setValue('u_model_number',gb.getAnswer());
function callBack(response){
var answer = response.responseXML.documentElement.getAttribute("answer");
alert(answer);
var val = JSON.parse(answer);
g_form.setValue('u_model_number', val[0]);
g_form.setValue('u_serial_number', val[1]);
}
=========================================================================
SCRIPT INCLUDE:
getmodel :function()
{
var ar = [];
var CI = this.getParameter('sysparm_ci');
var CISr = new GlideRecord('cmdb_ci');
CISr.addQuery('sys_id',CI);
CISr.query();
if(CISr.next())
{
ar.push(CISr.getValue('model_id.getDisplayValue'));
ar.push(CISr.getValue('serial_number'));
}
return JSON.stringify(ar);
},
But i am receiving null values on the fields.
Thanks.
