Hi,
I am facing an issue with the Activity Filter configuration.
I am trying to place the Worknotes field under the Additional Comments field. In Configure Available Fields, I have selected and positioned the Worknotes field under Additional Comments in the slush bucket and saved the changes; however, this order is not reflected in the Activity Filter.(Both incident and case)
Additionally, I want both Additional Comments and Worknotes to be visible under the All option in the Activity Filter by default for all users.
Could someone please help clarify whether this behavior is configurable, or if there is a supported way to achieve this? This would be very helpful.
Thanks!
