Using Inbound Email Actions with Transform Maps

rah dev
Tera Contributor

3 hours ago

Hi Community Good Day,

I am looking for guidance on whether Inbound Email Actions in ServiceNow can be used for transform mapping or structured data insertion. As far as I understand, Inbound Email Actions allow direct record creation or updates using scripting, but they do not support attaching a Transform Map directly. I am thinking that a possible approach could be to handle the inbound email through Flow Designer, insert the email data into an Import Set table, and then run a Transform Map to populate the target table, similar in concept to an import process (though not necessarily a scheduled data import). Can someone please confirm if this approach is valid, share best practices, or provide a detailed use-case scenario where inbound emails are processed using Flow Designer, Import Sets, and Transform Maps?
Thanks!

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Masha H
ServiceNow Employee

3 hours ago

You can use Inbound Flow Actions (https://www.servicenow.com/docs/r/build-workflows/workflow-studio/create-inbound-email-flow.html) to implement your flow. Alternatively, you can use an Inbound Email Action and set your Import Set table as the Target, which will trigger the related Transform map upon insertion.

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