Issues with Bidirectional Integration Using JIRA Spoke
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‎12-30-2024 04:36 AM
Hi Experts,
I am currently working on configuring bidirectional integration using the JIRA spoke and have encountered the following issues:
- I am unable to use the "Update Issue" action in JIRA Spoke, as the additional fields are grayed out.
- Whenever I update a comment in ServiceNow, it creates a duplicate entry in the worknotes.
Has anyone faced similar issues or have any suggestions on how to resolve these?
Thank you
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‎12-30-2024 04:50 AM
Please share some screenshots and how did you configure the flow for this?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎12-30-2024 05:35 AM
Hi Ankur,
Thank you for your response
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‎12-30-2024 05:47 AM
all fields are grayed out when you use Update Issue action?
where is that action in your screenshot?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎12-30-2024 08:04 AM
Hi Ankur,
This is the flow, I am using to create and update story
Update Issue