Issues with Bidirectional Integration Using JIRA Spoke

[Gulfam Shafee3]

Hi Experts,

I am currently working on configuring bidirectional integration using the JIRA spoke and have encountered the following issues:

1. I am unable to use the "Update Issue" action in JIRA Spoke, as the additional fields are grayed out.
2. Whenever I update a comment in ServiceNow, it creates a duplicate entry in the worknotes.

Has anyone faced similar issues or have any suggestions on how to resolve these?

Thank you

[Ankur Bawiskar]

@Gulfam Shafee3 

Please share some screenshots and how did you configure the flow for this?

[Gulfam Shafee3]

Hi Ankur, 

Thank you for your response 

[Ankur Bawiskar]

@Gulfam Shafee3 

all fields are grayed out when you use Update Issue action?

where is that action in your screenshot?

[Gulfam Shafee3]

Hi Ankur, 
This is the flow, I am using to create and update story

Update Issue