IT Service Management Standard - Fulfiller User v2 license Allocated is 0

[jackphang]

[BryanS413339635]

I had this same issue recently. You need to create and add a User Set. For example, create a user set called ITIL Users. Conditions would be Roles > is > itil and the source would be the sys_user table. Once you have done this, the subscribed users that have the itil role will populate.

If my reply has helped in any way, kindly mark it correct/helpful. Thanks!

[Ubaldo Delgado]

Hi Bryanshaw I try to create the User Set but I was not able can you explain a little bit more how to create the user set? 

Thank you,

Ubaldo

[BryanS413339635]

User sets were phased out in Quebec: https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/subscription...

Here's the article you'll need to use for newer versions: https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/subscription...

[BryanS413339635]

@jackphang Did this answer your question? If so, please mark it correct so that it will appear as solved for future people who may be having similar issues.