Issue with approval state on the RITM in Flow Designer

[learnSN]

Hello Community,

I am working on a Flow Designer logic that triggers from a service catalog item. I’ve configured it to use the “Get Variable Out” action to retrieve all associated variables for the catalog item. Based on certain validations, if the logic evaluates to "yes" for one of the variables, the flow requests an approval (AG1) and waits for it.

Once the approval is granted, the flow checks additional validations on the form. If this evaluation is also "yes," it then requests a second approval (AG2) from a different team.

However, I’ve encountered an issue in the request item (RITM) approval tab: both the users from the first approval (AG1) and the second approval group (AG2) are displayed as "requested." Ideally, once AG1 has approved, their users should no longer appear in the requested state; only the AG2 users should remain in that state.

Has anyone else experienced this issue, or can anyone suggest a solution? Your insights would be greatly appreciated!

Thank you!

[learnSN]

@Ankur Bawiskar can you please help us out .?

[abhi159]

check approval action in flow, if rules are all user approve or reject than it show in requested state till all the members of approvals approved.

If my answer has helped with your question, please mark my answer as accepted solution.

[learnSN]

Hello @abhi159 thanks for the reply

Okay, But the issue is.... when we approved the in first approval case then we should not see the first Assignment group approval users in second case in requested state and those users are not belonging into the second Assignment group as well.
the Current configuration for the both approval actions are as bellow

Kindly guide me if any additional changes required 

[abhi159]

please share both approval flow if possible ?