ITIL guys can't perfrom Contains operation on one particular field on group table

Dileep Kumar2 · 14 hours ago

There is some strange behavior happening. We do have field called queue managers which is a list field present in group table.
Now ITIL users can able to see this field and can do operations like this field is empty , non empty.

But they can't do contains operation. I guess it might be some ACL.

I tried creating ACL on that group table and tried with every operation. They can't do that queue manager contains some value.

This is the query "group.queue_managersLIKE34c44ab61bd2ccd8c6a3ff72cd4bcb02" which works for admin and not for ITIL users.

Need help on this.

Ankur Bawiskar · 13 hours ago

@Dileep Kumar2

try creating query_range ACL on that field and add snc_internal role and then see

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Dr Atul G- LNG · 12 hours ago

Hi @Dileep Kumar2

Please have a look at the link I shared—it should make this clearer.

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Dr Atul G- LNG · 13 hours ago

Hi @Dileep Kumar2

https://www.servicenow.com/docs/bundle/zurich-platform-security/page/administer/contextual-security/...

https://www.servicenow.com/community/itsm-forum/why-quot-snc-internal-quot-is-automatically-getting-...

This link can be helpful.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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