Priority not getting updated when impact and urgency are update - no chnages made to OOTB setup

[Sachithananda 1]

[Dr Atul G- LNG]

Hi @Sachithananda 1 

I tested it in my PDI, and it’s working fine—could be a caching issue. Try changing something in the priority table and saving again. Are you on a problem model?

[Sachithananda 1]

yes i checked on Problem table and even on Incident its not working

[Dr Atul G- LNG]

Try to repair this plugin

is this active:

check the matcher tables as well.

[Sachithananda 1 · Accepted solution]

seems by default Data lookup matrix mapping not avaiable on fresh client instance