ITSM licenses calculation

Tommaso2 · ‎04-29-2024

Hi all,

How can I calculate ITSM licenses used in production?

For example, all users with ITIL role have an ITSM license?

Many thanks in advance,

Tommaso

Dr Atul G- LNG · ‎04-29-2024

Hi @Tommaso2

https://community.servicenow.com/community?id=community_article&sys_id=c2455fcddb875744feb1a851ca961...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

Community Alums · ‎04-29-2024

Hi @Tommaso2 ,

Ultimately, you'd want to speak to your ServiceNow Account Executive for specific contract details. We can only inform you of "general" guidance, but for official information, you need to speak to them.

If you're referring to ITSM, then it's normally the "ITIL" role or "Approver User" role as the ones that are billable and accounted for.

You can use the "Subscription Management" section within your left-hand navigation in Production to see your license count usage OR...you can go to "User Administration" and then "Roles" and then look for ITIL and/or Approver User and see how many you have issued. Again though, you'd need to know how many licenses you all have paid for and this is viewable back under the Subscription Management section.

View solution in original post

Community Alums · ‎04-29-2024

Hi @Tommaso2 ,

You got to talk to your ServiceNow Account Executive assigned for your Organization.

Neil P · ‎09-10-2024

I had the same issue, as I was still set up for Quebec. Make sure you read this section: https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/subscription-ma... - this sorted my issue out.