ITSM PRO

sravya03
Tera Contributor

‎03-10-2025 06:18 AM

Can someone help me in understanding how to degrade to ITSM standard from ITSM PRO.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-10-2025 06:20 AM

Hi @sravya03 

I don't think it's possible, and you will need to get help from the Now Support team and include your SN account manager. The reason is that when we use the ITSM PRO, we get many new products and plugins. Understanding those plugins and installing them is not easy, so I recommend logging a Now Support case.

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Dr. Atul G. - Learn N Grow Together
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AndersBGS
Tera Patron
Tera Patron

‎03-10-2025 06:21 AM

Hi @sravya03 ,

 

 this you need to take up with your ServiceNow sales representative and according to your contract.

 

 Nobody in the community can help you with this.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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