ITSM Process Guide for Incident Management, Problem Management, Change Management, Request Managemen

Sunny14 · ‎12-21-2023

Hello Team,

Can anyone help me find the link to the ITSM Process Guide for Incident Management, Problem Management, Change Management, and Request Management?

Thanks,

Sunny

Dr Atul G- LNG · ‎12-21-2023

Hi @Sunny14

So easy mate

Go to https://nowlearning.servicenow.com/nowcreate

3rd Tile -- Asset

Search for Incident Management, Problem Management, Change Management, and Request Management? one by one

and your life is easy.

A standard and authentic place for SN docs.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Adrian Ubeda · ‎12-21-2023

Hello Sunny14,

Please check this thread: https://www.servicenow.com/community/itsm-forum/itsm-ootb-process-guide/td-p/841453

If it was helpful, please give positive feedback! ✔
☆ Community Rising Star 22, 23 & 24 ☆

Sunny14 · ‎12-21-2023

Thanks Adrian, but the link to the KB article seems to be broken.

https://partnerportal.service-now.com/kb_view.do?sysparm_article=KB0011840

Dr Atul G- LNG · ‎12-21-2023

Hi @Sunny14

So easy mate

Go to https://nowlearning.servicenow.com/nowcreate

3rd Tile -- Asset

Search for Incident Management, Problem Management, Change Management, and Request Management? one by one

and your life is easy.

A standard and authentic place for SN docs.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Sunny14 · ‎12-21-2023

Thanks @Dr Atul G- LNG

That is exactly what I was looking for.

Thanks,

Sunny.