ITSM Simulator - Configure Risk Conditions

[Diane22]

Am trying to close off on the Configure sick conditions and it keeps failing for both Normal and Standard changes.

What I did:

- went to Change => risk conditions

-  disabled the Insufficient lead time

-  insert and stay on the Insufficient lead time

-  on the new form:  modified the name, made it active, set risk to high, adjusted to 7 days, and added a condition for normal.

-   repeated for standard changes with standard changes, but 3 days and moderate.

-   deleted all ... recreated new (no insert/stay), same outcome

-   tested with change .. and the risk is actually set correctly with the message stating the challenge with insufficient lead time, but the simulator task fails 😞

-   revalidated everything, but used a different path:

 -  opened a new normal change => edit risk conditions and rechecked everything

what am i doing wong?

moving onwards in the meantime, this one was confusing as it should have been simple and isn't 😞

[fidel_ey]

I have the same problem, I find inside ITSM forum same questions but anyone it's working, and I can`t find solutions.

[fidel_ey]

I have the same problem, because no matter what condition are. If you find a solution please share with us, because i search inside the forum but any solution its working.

[Diane22]

I did not, and @fidel_ey  you were my only response.  I am honestly beginning to think that this is simply broken.  

[Oanh K Nguyen]

@Diane22, I know I'm late to this chat, if you have not receive the solution.  All you need to do is add another condition Model is Normal, or Model is Standard.  

[doyin · Accepted solution]

Make the third condition to be Model is Normal, and Model is Emergency for both Risk conditions respectively.