ITSM Simulator - Configure Risk Conditions

[Diane22]

Am trying to close off on the Configure sick conditions and it keeps failing for both Normal and Standard changes.

What I did:

- went to Change => risk conditions

-  disabled the Insufficient lead time

-  insert and stay on the Insufficient lead time

-  on the new form:  modified the name, made it active, set risk to high, adjusted to 7 days, and added a condition for normal.

-   repeated for standard changes with standard changes, but 3 days and moderate.

-   deleted all ... recreated new (no insert/stay), same outcome

-   tested with change .. and the risk is actually set correctly with the message stating the challenge with insufficient lead time, but the simulator task fails 😞

-   revalidated everything, but used a different path:

 -  opened a new normal change => edit risk conditions and rechecked everything

what am i doing wong?

moving onwards in the meantime, this one was confusing as it should have been simple and isn't 😞

[Anmol Saxena]

Hello @Diane22 Did you get the solution for it?

[Vladi1]

Hi, 

I used the following conditions (& deactivated "Change Risk Assessment")

Normal change task:

Model is Normal

Planned start date relative before 7 days from now

Planned start date is not empty

Standard change task

Model is Standard

Planned start date relative before 3 days from now

Planned start date is not empty

I hope this helps

[sanjub]

This method will work thanks.

[Ben White]

Thank you - this worked!