ITSM Simulator - Configure Risk Conditions

Diane22
Tera Guru

Am trying to close off on the Configure sick conditions and it keeps failing for both Normal and Standard changes.

What I did:

- went to Change => risk conditions

-  disabled the Insufficient lead time

-  insert and stay on the Insufficient lead time

-  on the new form:  modified the name, made it active, set risk to high, adjusted to 7 days, and added a condition for normal.

-   repeated for standard changes with standard changes, but 3 days and moderate.

-   deleted all ... recreated new (no insert/stay), same outcome

-   tested with change .. and the risk is actually set correctly with the message stating the challenge with insufficient lead time, but the simulator task fails 😞

-   revalidated everything, but used a different path:

 -  opened a new normal change => edit risk conditions and rechecked everything

what am i doing wong?

moving onwards in the meantime, this one was confusing as it should have been simple and isn't 😞

 

 

1 ACCEPTED SOLUTION

doyin
Tera Expert

Make the third condition to be Model is Normal, and Model is Emergency for both Risk conditions respectively.

View solution in original post

14 REPLIES 14

fidel_ey
Tera Guru

I have the same problem, I find inside ITSM forum same questions but anyone it's working, and I can`t find solutions.

fidel_ey
Tera Guru

I have the same problem, because no matter what condition are. If you find a solution please share with us, because i search inside the forum but any solution its working.

I did not, and @fidel_ey  you were my only response.  I am honestly beginning to think that this is simply broken.  

 

@Diane22, I know I'm late to this chat, if you have not receive the solution.  All you need to do is add another condition Model is Normal, or Model is Standard.  

doyin
Tera Expert

Make the third condition to be Model is Normal, and Model is Emergency for both Risk conditions respectively.