ITSM Simulator - Configure Risk Conditions

[Diane22]

Am trying to close off on the Configure sick conditions and it keeps failing for both Normal and Standard changes.

What I did:

- went to Change => risk conditions

-  disabled the Insufficient lead time

-  insert and stay on the Insufficient lead time

-  on the new form:  modified the name, made it active, set risk to high, adjusted to 7 days, and added a condition for normal.

-   repeated for standard changes with standard changes, but 3 days and moderate.

-   deleted all ... recreated new (no insert/stay), same outcome

-   tested with change .. and the risk is actually set correctly with the message stating the challenge with insufficient lead time, but the simulator task fails 😞

-   revalidated everything, but used a different path:

 -  opened a new normal change => edit risk conditions and rechecked everything

what am i doing wong?

moving onwards in the meantime, this one was confusing as it should have been simple and isn't 😞

[carlosmoran41]

I had the same issue. Kept getting a failure for Normal Change Risk Condition. Somehow, I had two spaces after the hyphen in "Insufficient lead time - Normal Change". Once I fixed that the task was validated. 

[Oanh K Nguyen]

@carlosmoran41, per @doyin, all you need to do is adding the Model is Normal (or Standard) and that will work.

[MoeG82]

Saved my life!! I have been on this for almost and hour only to realize I had an extra space in the name!!!!

[Mauricio Gzz]

Hi all,
Just to share my steps and I got "Task validation successful":
1. Go into Risk Conditions

2. Unchecked "Active" for "Risk Conditions Insufficient lead time"

3. Added new risk condition Insufficient lead time - Normal Change with the next info:

4. Added new risk condition Insufficient lead time - Standard Change with the next info:

Hope this helps!

[ayanshnamde]

I didn't find the lead time column ,please anyone can help me to find this.