ITSM subscription does not show the count of allocated roles

ShubhankarK9612
Tera Contributor

15 hours ago

Hi All,

 

The ISTM subscription entitlement does not show the amount of licenses/roles being used. Is there a way to configure or show the number. Please see the screenshot attached.

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Mark Manders
Giga Patron

15 hours ago

That's correct. They changed that in one of the latest versions of the app. I already had less kind words with them about this, but because it can show wrong information if you didn't configure it correctly, they removed it from there. You can click on the entitlement and it takes you to an overview where you can still see it.

 

I know, it absolutely in no way makes any sense that they did this, but that's the cause.

 

PS Do know that it's your own responsibility to assign the correct groups to the entitlement to have the correct count.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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ShubhankarK9612
Tera Contributor
In response to Mark Manders

9 hours ago

Hey Mark,

 

On the entitlement page the number which gets displayed is correct? Because the report shared by service now shows the different number of roles than the entitlement page. Any clue on this ?

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