Itsm

[ShirishaC]

Top itsm interview questions for 3+ years of experience

[Dr Atul G- LNG]

Hi @ShirishaC 

https://www.servicenow.com/community/s/cgfwn76974/attachments/cgfwn76974/va/19737/1/ServiceNow%20ITS...

https://www.invensislearning.com/info/itsm-interview-questions-answers

https://www.servicenow.com/community/guided-learning-itsm/scenario-based-servicenow-itsm-interview-q...

https://www.servicenow.com/community/itsm-forum/please-share-basic-questions-on-itsm/m-p/2882454

[yashkamde]

Hello @ShirishaC ,

Must refer this :

1. What are the core components of ITSM in ServiceNow? (Incident, Problem, Change, Request, SLA, CMDB)
2. Difference between Incident vs Problem vs Change Management?
3. How do you configure and troubleshoot SLA definitions?
4. Explain CMDB structure and CI relationships.
5. Walk through the Change Management lifecycle (Normal / Standard / Emergency).
6. When do you use Business Rules vs Client Scripts vs Script Includes?
7. How have you handled REST/SOAP integrations or MID Server setup?
8. How do ACLs work? How do you debug security issues?
9. Explain a real-time ITSM workflow customization you implemented.
10. How do you manage Update Sets, migrations, and deployment between instances?

Also prefer this :

https://www.servicenow.com/community/developer-blog/servicenow-developer-interview-questions/ba-p/34... 

https://www.servicenow.com/community/developer-blog/top-10-servicenow-tables-every-developer-should-... 

https://www.servicenow.com/community/guided-learning-itsm/top-itsm-interview-questions-for-serviceno... 

If my response helped mark as helpful and accept the solution.