Scenario-based ServiceNow ITSM interview questions

[komal_jd]

Hello Community,

I’m preparing for ServiceNow Developer interviews and would really appreciate it if you could share real-time or scenario-based interview questions related to ITSM (Incident, Problem, Change, Service Catalog, scripting, etc.).

I’m especially interested in scenarios around:
• Client Script vs Business Rule decision-making
• Incident auto-assignment or SLA breach handling
• Service Catalog approvals and workflows
• Performance or debugging issues in ITSM

Any insights from recent interviews or real project scenarios would be extremely helpful.

Thank you in advance.

[Tanushree Maiti · Accepted solution]

Refer this links for some mock questions, see if it helps you:

Scenario based and Theoretical interview questions... - ServiceNow Community