KB Article is showing on esc portal as "Record not found"
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11-03-2023 06:02 AM
Hi All
Whenever i search for knowledge article on Employee Center portal,all articles are present in the portal but when i try to open anyone of the Article it is showing as "Record not found" and in url as sys_id as undefined.But when i tried to open the same article by putting the sysid of the record,it will display all the content on the ESC portal.
Please help me on this.
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11-03-2023 07:30 AM
Hi @Kumari Divya there was an issue in the widget on Client side which was not rendering the sys_id in to the target URL.Please check your widget once whether it was rendering the sys_id in to the target URL after clicking on the link in ESC portal.
Cheers, hope that helps
Eswar Chappa
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01-06-2025 01:33 AM
Hey Divya,
I am getting the same error message, Did you find the solution?
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01-07-2025 01:09 AM
@Kumari Divya Can you help me for the same issue I am facing.
