KB Article is showing on esc portal as "Record not found"

Kumari Divya
Giga Guru

Hi All 

Whenever i search for knowledge article on Employee Center portal,all articles are present in the portal but when i try to open anyone of the Article it is showing as "Record not found" and in url as sys_id as undefined.But when i tried to open the same article by putting the sysid of the record,it will display all the content on the ESC portal.

 

Please help me on this.

3 REPLIES 3

Eswar Chappa
Mega Sage
Mega Sage

Hi @Kumari Divya there was an issue in the widget on Client side  which was not rendering the sys_id in to the  target URL.Please check your widget once whether it was rendering the sys_id in to the target URL after clicking on the link in ESC portal.

 

Cheers, hope that helps

Eswar Chappa

*** Please mark as "Correct" or "Helpful" as appropriate ***

komal zatale1
Tera Contributor

Hey Divya,

I am getting the same error message, Did you find the solution?

komal zatale1
Tera Contributor

@Kumari Divya Can you help me for the same issue I am facing.