KB article ratings

priyajanaki
Giga Contributor

Currently, when someone reviews a knowledge article HR, if they leave a bad rating of 1 & 2, one feedback box needs to be auto populated as mandatory. 
Could someone please give me a solution for this?

Thanks in advance.

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@priyajanaki 

you will have to clone the OOTB widget and then make the changes to it

see this link

Make 'details' on SP Knowledge Feedback mandatory 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

priyajanaki
Giga Contributor

I have clone the OOTB widget and written the code also but its not working.

Do I need to change the OOTB widget name to cloned name in employee center. 
If yes means could you guide me on that?