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06-09-2025 01:59 AM
Currently, when someone reviews a knowledge article HR, if they leave a bad rating of 1 & 2, one feedback box needs to be auto populated as mandatory.
Could someone please give me a solution for this?
Thanks in advance.
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06-09-2025 02:39 AM
you will have to clone the OOTB widget and then make the changes to it
see this link
Make 'details' on SP Knowledge Feedback mandatory
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-12-2025 09:00 AM
I have clone the OOTB widget and written the code also but its not working.
Do I need to change the OOTB widget name to cloned name in employee center.
If yes means could you guide me on that?