Knowledge Approval emails

[daniellethomson]

Hello!

I have created an approval email notification and template for a knowledgebase approval workflow and I cannot get the email to kick off. I have approval emails for Change and Request that fire based on task type Change/Request but I cannot find a condition for knowledge that is working. I thought it would be knowledge submission but that isn't it.

Any idea how to fire an approval email based on knowledge in review state to be approved to be published?

Thank you!

Danielle

[tiffany_gay]

You can do something simple like the following.     It is firing based on the Approval being created (which is when the Knowledge article is in Review).

[LMHoffman]

Hi Ms. Gay,

I am having the same issue - we're on Fuji and I've tried creating a notification to alert the approvers that a knowledge article needs review.

I tried your suggestion above and it's still not firing. I've also tried creating a notification directly on the kb_knowledge table for when a record is inserted or updated and workflow is review, and record is inserted or updated and workflow changes to review.

Still no go.

Any other suggestions?

[easfl]

There is a business rule "Approval Events (Non-Task)" that triggers an event kb_knowledge.approval.inserted.   If you register that event you can create a notification to send when event fires.

[LMHoffman]

Hi Mr. Smith,

Saw your reply and found the business rule you mentioned but I'm not sure I understand where it triggers an even kb_knowledge.approval.inserted, and I don't know what you mean about registering the event.

Here are screenshots of what the business rule looks like in my environment, and the script from the Advanced section (we upgraded from Eureka to Fuji a couple of months ago):

When to run:

Actions:

Advanced:

Script: