Knowledge Approval emails

[daniellethomson]

Hello!

I have created an approval email notification and template for a knowledgebase approval workflow and I cannot get the email to kick off. I have approval emails for Change and Request that fire based on task type Change/Request but I cannot find a condition for knowledge that is working. I thought it would be knowledge submission but that isn't it.

Any idea how to fire an approval email based on knowledge in review state to be approved to be published?

Thank you!

Danielle

[samwallace881]

I tried it and it didn't work. Am I supposed to make the mailto.kbpproval a template as well?

Sorry and thanks.

[jonmulherin]

Yes. It needs to be a template as well. Also, submit the article by someone who is not also the approver. You, have to impersonate one or the other.

Jon Mulherin

[madanm7786]

Hi Jon,

I am working on similar requirement, where i need to send a notification to kb assignment group when approval is rejected.

i have a event "kb.rejected" and a business rule to trigger event.

But it is not working.

Can you please help me on this.

Thanks,

Maddy

[jonmulherin]

I can try.   What do you have configured thus far and what results are you getting?

[madanm7786]

Hi Jon,

i have configured kb_knowledge.approval.rejected event and triggering the event through oob BR Approval event(Non Task).

Event is triggering.

What i need is i need to send notification to Assignment group(custom field) in kb_knowledge table.

Since this is non task field, i cannot use dot walking so written script querying groups table using document_id, but still not working.

can you please help me on how to build the script.

Thanks,