Knowledge Approval emails

[daniellethomson]

Hello!

I have created an approval email notification and template for a knowledgebase approval workflow and I cannot get the email to kick off. I have approval emails for Change and Request that fire based on task type Change/Request but I cannot find a condition for knowledge that is working. I thought it would be knowledge submission but that isn't it.

Any idea how to fire an approval email based on knowledge in review state to be approved to be published?

Thank you!

Danielle

[jonmulherin]

Hello,

When working with sysapproval_approver, current.sysapproval is the ticket ID. For example, the following will get the catalog item name for a ritm. You should be able to do the same to get your data from kb_knowledge. I will actually be working on a couple of approval notifications for knowledge approvals tomorrow so if you need specifics send me a note in a couple of days and I can send the scripts to you.

template.print("

Request Submitted

- " + current.sysapproval.cat_item.name + "

");

Jon

Jon Mulherin

Off: +1 (914) 323-5775

Cell: +1 (214) 649-0738

[Rajshekhar Pau1]

Thanks this helped me..

[Tamil5]

Awesome Jon Mulherin, it is working perfect with Jakarta latest patch

[ewanh]

Hi Danielle,

Do you mind sharing more details about the solution you were provided with?   We have a very similar need.  

Thank you,

Ewan

[ewanh]

jonmulherin solution worked for me!