Knowledge article template selector Configuration
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yesterday
Navigation : Open kb_knowledge table > click on New button > click Edit Interceptor
Updated Version after clicking on the url :
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yesterday
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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yesterday
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I tried it on my end as well, and it does not appear in the new version. It might be out-of-the-box or by design, so we may not be able to change it, as there is no order field available to help rearrange this.
Please try running cache.do and check again.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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yesterday
Hi @YunusShadman ,
Those two are implemented much differently
1 is interceptor(1st one) and the other is the UI page(2nd one)
the logic of order is written in this script include and this method
if you want to make any changes you can create a method with same name in this script include and write your custom logic of order
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
