Knowledge base can read for active user

[Betty9]

Hi everyone, How to set knowledgement base can read for all active users?  Is this script right? Any help will be appreciated.

[Anil Lande · Accepted solution]

Hi,

You can simply add role 'snc_internal' to your user criteria and if you want to make it available for externals then add  'snc_external' as well.

Inactive users will not be able to login to system and no need to write script.

[Anil Lande · Accepted solution]

Hi,

You can simply add role 'snc_internal' to your user criteria and if you want to make it available for externals then add  'snc_external' as well.

Inactive users will not be able to login to system and no need to write script.

[Aniket Chavan · Accepted solution]

Hello @Betty9 ,

I think if you want to make the knowledge base available for all the users then its better if you remove the user criteria from both "Can Contribute" and "Cannot Contribute" sections. This adjustment ensures that the knowledge base is accessible to all active users. Given that only active users have access to the instance, this modification aligns with your requirement.

• Understanding User Criteria and ACLs in Knowledge v3
  

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks,

Aniket

[AndersBGS]

Hi @Betty9 ,

Why not just remove user criteria according to product documentation: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0550924

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[siva krishna M2]

Spoiler

Hello @Betty9 ,

If you want to create user criteria for all active users through script then use below script.

logic to check logged in user is active or not

var user = gs.getUserID();

if(gs.getUser().getRecord().getValue('active'))

{

answer = true;

}

else

{

answer = false;

}

    (or)

var activeUsers = new GlideRecord('sys_user')

activeUsers.addActiveQuery();

activeUsers.addQuery('sys_id',gs.getUserID())

activeUsers.next()

if(activeUsers.hasNext())

{

answer = true;

}

else

{

answer = false

}