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Knowledge base name is not displayed

mania
Tera Contributor

Hi 

Can anyone tell me i am facing this issue when i am trying to select Knowledge base it is getting selected as you can see the the screenshot: open record but it is not displaying name. Can anyone please suggest how to resolve.

mania_0-1720624136045.jpeg

 

Thanks!

3 REPLIES 3

Sandeep Rajput
Tera Patron
Tera Patron

@mania On Knowledge Base table please check on the Title column if the display field is set to true.

 

Screenshot 2024-07-10 at 9.15.48 PM.png

Once display field is set to true, the title of the knowledge base will start appearing in the reference field.

Hi @Sandeep Rajput , @mania ,

View for Knowledge base table is diffrent for us. please verify the below screenshots and suggest. I don't find display option as you asked.

ankitakoche_1-1720627631831.png

 

ankitakoche_0-1720627540501.png

Thanks in Advance!

@ankitakoche You will not find the display field on the Knowledge Base form, you need to use the configure menu on the Knowledge base form to see it. 

Screenshot 2024-07-10 at 9.52.27 PM.pngScreenshot 2024-07-10 at 9.53.16 PM.png