Knowledge Management plugin in MS Word directs to wrong env/ instance.

[iamkurt]

We are following the below steps to deploy knowledge management plugin in MS Word.

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/knowledge-managemen...

Initially, we deployed it in DEV and it works. I published a KB in DEV and can search for it from MS Word.

However, when I wanted to deploy it for TEST, it's not working.

I asked the Azure AD Admin to remove the initial configuration which we done for DEV altogether from the AD portal (this part of doc was followed → https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/knowledge-managemen...

When we click on "Knowledge Management" add-on on MS Word, it still directs us to DEV, when in fact it should be taking us to TEST env, since we have uploaded manifest XML file for TEST env.

Any suggestions on what we are doing wrong in here?

Shall be much appreciated and thanks in advance for the same.

[RohitJain]

@Community Alums - Furthermore, I even tried to change the application scope but nothing doing.

Can you please help me out here?

Thanks

[Community Alums]

Hi @RohitJain @iamkurt ,

I can see that its the OOTB manifest file that you are try to edit.

What you can do is to clone the Manifest file like the below-

Once you clone it Give it a new version, save the copy record post updating the version and then download the manifest from the new record , and share it to the exchange team.

If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!

Thanks & Regards,

Sanjay Kumar