Knowledge Management

[KRISHNACHAR0083]

Hi Everyone,

Actually we are facing some issues with knowledge articles work flows.

When the article comes to review state, the approvals getting triggered to approval group. But here the problem is if the approver rejectes the approvals, the article again go back to draft state and the approval record state is showing as rejected. Fine, but when the author publish the article again, the approvals are getting triggered to the approver who rejected initially. 

So the new approval record state is showing as requested but the previous record state is showing as cancelled instead of rejected as its rejected initially.

Can anyone please let me know how the initial rejected record state changes to cancelled at the time new approval record created. 

To update the approval record state from rejected to cancelled, is there any OBB functionality?

[Dr Atul - LNG]

I think it is ootb behaviour, you need to chk in flow of knowledge or it might be core code or some script includes.

[KRISHNACHAR0083]

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@Dr Atul - LNG wrote:

I think it is ootb behaviour, you need to chk in flow of knowledge or it might be core code or some script includes.

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If it is core code or script include, then something should be called from knowledge flow right. But i don't see anything like that