Label Printing:- End user details from a Request or Incident

jonathangilbert
Kilo Sage

Hi All,

I have only seen a handful of questions regarding this, but no real resolutions. What I would like assistance with is when a end users come to the Service Desk to leave their equipment, I would like the technician to be able to print a label directly from the request or incident form ( using a "UI Action" button and populate the fields automatically that would contain the following:-

Caller Name

Request/Incident Number

Barcode (to take technician to request/incident)

Short Description

Date (when printed)

I have installed the barcode generator from share.servicenow, but that doesnt give me what I am after

Many Thanks

16 REPLIES 16

Sumanth Now
Tera Expert

@niklasneale @supriyab 

Can you please share the code to print the barcode on the label?

Many thanks in advance:)

I’d love to see this as well. Printing from ServiceNow leaves a lot to be desired and it’s not very easy to get things like this working without a ton of trial and error.