Hi, Once the RITM is closed the REQ is not closing.RITM's having tasks or workflows are involved REQ is getting closed correctly. But the RITM's where tasks are not there REQ form is not getting closed. Help? Thanks,Vaishnavi
We are looking to try and set users 'active' field to false if they are part of a certain group. However, it appears the sys_user table cannot see the Groups related list, meaning I think we'd have to script that somehow. Done a lot of scouring and c...
ServiceNow allow token based authentication for the API access user authentication
HiI would like to add an attachment to the email notification.An email notification is sent when a requested item record is created.I want to attach the files attached to that requested item record to the email notification I send.Is there any way? t...
Hi All,I have a requirement to add border as below attached screenshot in the notification can anyone, please help me in how to add borders in notification. also please tell what all needs to be done for this and how to do it.PFB screenshot for refer...
Hi,1. When Tasks are closed, RITM is not getting closed. (RITM should close once the Catalog Task is closed)2. When RITM is cancelled/closed Tasks should cancel or close . Approvals No longer required.Code does not work. The Tasks are getting closed ...
Hi Team, Which role is required to query "sys_audit" table, other than admin role. Manager required to get ITIL user all activities so he needs sys_audit table access. ThanksAshok
Hi Allcan we use java script in the notification Message HTML part? i need to validate the below script var limit2 = gs.getProperty('css_emailticket_emlthreshold');var attach = event.parm2;//var attach = current.event_name; var value2 = attach.split(...
Hello Everyone, I am not getting the 'Resource plan' toggle button in Project Workspace. According to below documentations Plugins and Roles are in place.https://docs.servicenow.com/en-US/bundle/utah-it-business-management/page/product/project-manage...
Hi, I want to display a field 'TeamName' if a current logged in user is a member of current assignment group of an incident and if that group has a role 'roleA'.How can I achieve this in UI policy? Please provide sample scripts if there is any Thanks...
Hello Everyone I want to ask you is there any way to attach Form View into modal popup triggered by UI Action. This functionality is build by default in Problem table when Assess UI Action button is clicked and the problem is in state new and there ...
Hi I have a made an attempt to create a custom date field (u_glide_date_1) using business rule (before insert/update) but returns nothing on the incident form. This is my code : (function executeRule(current, previous /*null when async*/ ) { // A...
While updating computer rooms with API, we encounter an error for certain room. It's important to note that we are employing a service account for these operations.Error : {"error":{"message":"Operation Failed","detail":"ACL Exception Update Failed d...
Hello!I have created an approval email notification and template for a knowledgebase approval workflow and I cannot get the email to kick off. I have approval emails for Change and Request that fire based on task type Change/Request but I cannot find...
Hi, I Need to sort the order of featured content Knowledge article based on sys_updated_on in serviceportal. I am using the OOB Widget. Can anyone let me know where I need to modify the serviceportal script (function() { options.title = options.t...
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