Hi All, Actually, I had a requirement like "If the incident task table state changes to closed then if resolution notes and resolution code fields are in empty in the parent incident of incident task then parent fields should be required for closing ...
Hi, Please reply to the answer to this question. Kindly help. Which three Variable Types can be added to a Service Catalog Item?a. True/False, Multiple Choice, and Orderedb. True/False, Checkbox, and Number Listc. Number List, Single Line Text, and R...
Hi , i want to check whether there is at least one record in related list , if it is there fine. if there is no record show error message that as "please add one record at least" and these check has to done when it is changing from new to work in pro...
Hello All,I have an order guide with 4 catalog items configured on Rule base. This order guide is working correctly on backend through 'Try it'. We have choose options to go to respective catalog items based on options. While we open this order guide...
Hi all. I'm an organisation that is new to ServiceNow and the ITSM product. With that in mind we are planning to go live using the Service Operations Workspace for ITSM for our L1 and L2 agents.However, I find that this workspace requires a lot of sc...
Hi Folks. I want to create a VTB that allows me to track all of the Incident Tasks I've assigned to a promoted Major Incident. The closest I've got to this is to create a flexible board from the Incident Task table - however, that show's everything...
Flow designer doesn't trigger when record is updated in change_request table. Flow trigger conditions are (created or updated) and state is new. - Flow is executing only when change record is created.- Flow is not executing when change record is upda...
After starting applciation node, just within few seconds app node is going to failed state with JVM exited while loading the application error.systemctl status snowapp-01.service● snowapp-01.service - ServiceNow Tomcat Container for snowapp-01 in /g...
Hi Team, I want to make state field read only in RITM form. However the state field is coming from task table. How can I make task table field readonly in ritm form. Please suggest.
It seems AWA within ServiceNow allows for incident auto assignment using round robin of available assignees from a group.I wondered if anyone has any experience with this since I have only come across AWA to auto assign chats?
Hi, Is Virtual agent module is part of ServiceNow instance or do we need to activate any paid plugins.?Thanks,
With the default settings, only the requester and people with Admin privileges can cancel change requests?Can assignment groups cancel change requests?
Hi All,I have created a custom UI action for one of the forms and I have a requirement that once it is clicked by user it should be hidden/disable from that form. It should be hidden/disable even if opens the same record again. Please provide pointer...
Hi All, I need to hide/remove the state field choices like Assess and Authorize for standard change requests in list view.can anyone help me with this?
Hi there!Is correct to think that Change Types (https://docs.servicenow.com/en-US/bundle/tokyo-it-service-management/page/product/change-management/concept/change-types.html) is the same that Change Models (https://docs.servicenow.com/en-US/bundle/va...
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