How to hide a group record that only some users can see
I need to hide a group record that only users that are members of a specific group can see this record. Other users cannot see this group record, but they can see others.
Forum Posts
How to create health check reports
How to create health check reports for Operational health check report prior to country opening hours and for 2 shifts for global services.
Autoclose Incident excluding weekends after 2 days of being resolved
Hi All,I have created a custom table in scoped application called "Service Desk Incidents" which is extended from Task table.I have a requirement for Auto Close these SD incidents after 2 business days(excluding sat and sun) of being resolved.I have ...
Resolved! Could you help me choose an answer correctly?
Dear all,Please help me choose one of the following a question below: - When working on a form, what is the difference between Insert and Update operations? 1. Insert creates a new record and Update saves changes, both remain on the form2. Insert cre...
show all RITM's pending that logged in users approval needed in portal
Hi , I have requirement to show all the RITM's pending that logged in users approval needed in service portal. Can any one help me with this? Thanks in Advance!
Duplicate additional comments /Work notes getting created
Have before BR on RITM and Task table with condition additional comments or work notes changed. It is creating duplicate additional comments and worknotes entry. BR on RITMvar comment; var grtask = new GlideRecord('sc_task'); grtask.addQuery('p...
Resolved! Archiving rules for the request table is not working for me
Dear Community, When i select the table name as request i am not able to select. Thanks in advance
Resolved! how to disable the checkboxes for selection on related list
I need to disable checkboxes on related list view.How is it possible?
Incident records are not visible
Hello, We have one user who is having the itil and sn_incidnet_read and writer roles still that user not able to see the incident whose assignment group is empty other than empty assignment group incidents that user is able to see. We have checked th...
Resolved! How to set a default value on variable set for a catalog item.
Good day all,Need some assistance. Need to see how I can default a variable that is a part of a variable set to default to the catalog item that the user is under. Meaning we have 17+ software catalog items under those catalog item there is a filed c...
creating a comments field and making it mandatory for approvals on portal view
Hi When the Request is approved or rejected using approvals on portal page then I want to make the comments mandatory (need to create a comments field first). How to achieve this?something like this
script to show all tables associated with the user on sys_user table
I have a requirement to write a script to show all tables associated with the user on sys_user table.
OAuth flow failed
Hi, Trying to integrate Microsoft Intune and followed all the steps provided here https://www.servicenow.com/community/developer-articles/integrate-with-microsoft-intune-authorisation/ta-p/2312760 Unfortunately throwing an error when I try to chec...
You do not have permissions to modify this record - Visual task board
Hi when a user try add additional assignee to the card , the below error message was seen in the console"You do not have permissions to modify this record", and I have created a list_edit ACL as below and added again but still the same error how to f...
Resolved! Assignment Groups Structure in ServiceNow - PagerDuty/ServiceNow integration
Hello !! Wanted to inquiry about the assignment groups structure from a best practice point of view as we are currently integrating PagerDuty and ServiceNow for incidents logging/triage..etc. Has been highlighted that in PagerDuty it is best to have ...
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