Large numbers

PBME
Tera Contributor

In connection with the SMTP migration, we are working on getting ServiceNOW to capture data from MailJet with email status. The task is to get a ticket when an email fails delivery.

We have encountered a frustrating problem: Each email has a unique number. This number is delivered from MailJet as an integer via a JSON, which contains various information.

We need this number to retrieve the information required to create a ticket in ServiceNOW. Unfortunately, this number is large, causing ServiceNOW to round it off. 

 

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@PBME 

how is the data looking in JSON?

If you are receiving JSON then ServiceNow should not round off the number

share the configurations, screenshots, scripts etc

Owner is mandatory before moving to Assess.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader