After Xanadu upgrade the business rule is not working
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03-24-2025 04:03 AM
Hello,
The data is not being transferred for IND to IDT, the IDT is created in automatically according with the INDs fields, such as: Applies to record, Owning group fields.
After upgrade IDTs lost the CI name, the assignment group and the due date. The business rule is not working. I have attached images.
Thanks in advance.
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03-24-2025 04:08 AM
Better log a Now Support case.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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03-24-2025 04:12 AM
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03-24-2025 04:13 AM
Then you'll need to investigate it yourself, my friend. Check what has changed due to the upgrade. Since it's custom code, it’s difficult for us to provide support.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-24-2025 04:12 AM
Did you check if all Store apps are up to date as well?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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